Privacy Policy — 77bro Bangladesh

1 Introduction

77bro ("we", "us", "our") operates the online casino and sports betting platform accessible at https://77bro.io (the "Platform"). We are committed to protecting the privacy and personal data of all players, visitors, and users of the Platform ("you", "your").

This Privacy Policy sets out in clear, formal terms the categories of personal data we collect, the purposes for which we process that data, the legal bases on which we rely, the parties with whom we may share your data, the rights you hold as a data subject, and the measures we take to keep your information safe and secure.

This Policy applies to all personal data collected through the 77bro website (including all sub-pages and account areas), any mobile browser interface provided by 77bro, and all communications between you and 77bro (including live chat, email, and WhatsApp support channels). It applies to all players accessing the Platform from Bangladesh, including those based in Dhaka, Chittagong, Sylhet, Khulna, Rajshahi, Barisal, Rangpur, Mymensingh, and Cox's Bazar.

If you do not agree to the terms of this Privacy Policy, you must not register for or use the 77bro Platform. Players must be aged 21 or above.

2 Data Controller

77bro is the data controller in respect of all personal data collected and processed through the Platform. As data controller, 77bro determines the purposes and means of processing personal data collected from players and users.

If you have any questions about this Privacy Policy, wish to exercise any of your data subject rights, or wish to raise a complaint about the way in which your personal data has been handled, you may contact our Data Protection team at: support [@] 77bro.io. Please include "Privacy Request" in the subject line of your email to ensure prompt routing to the correct team. Support hours follow Bangladesh Standard Time (BST, UTC+6).

3 Personal Data We Collect

The categories of personal data we collect from you include, but are not limited to, the following:

3.1 Identity and Contact Data

• Full legal name
• Date of birth (for age verification — players must be 21 or above)
• Residential address (including city and district within Bangladesh)
• Email address
• Mobile phone number
• Government-issued photo identification details (National ID, passport, or driving licence number) — collected as part of KYC verification

3.2 Account and Transaction Data

• 77bro username and account ID
• Account registration date and history
• Deposit and withdrawal transaction records, including amounts in BDT (৳), timestamps, and payment method used (bKash, Nagad, Rocket, Upay, Visa, Mastercard, or bank transfer)
• Wallet balance history
• Bonus and promotional credits claimed and wagering history
• KYC verification status and submitted documentation records

3.3 Gaming and Betting Activity Data

• Betting history across sports markets (cricket, football, kabaddi, and others)
• Casino game session logs (game title, provider, wager amount, result, session duration)
• Live dealer table participation records
• Responsible gaming tool settings (deposit limits, session alerts, cooling-off periods, self-exclusion status)

3.4 Technical and Device Data

• IP address
• Device type and operating system
• Browser type and version
• Screen resolution and device identifiers
• Session timestamps and duration
• Page navigation and clickstream data within the Platform

3.5 Communications Data

• Content of live chat conversations with 77bro support agents
• Email correspondence sent to or received from 77bro support
• Records of WhatsApp support interactions
• Complaint and dispute records

4 How We Collect Your Data

77bro collects personal data through the following means:

• Direct collection: Information you provide when you register your account, complete KYC verification, make a deposit or withdrawal, place a bet, contact customer support, or respond to a survey or promotion.
• Automated technical collection: Technical and device data collected automatically when you access or browse the Platform, including via cookies, server logs, and similar technologies (see Section 8 — Cookies and Tracking).
• Third-party payment processors: Transaction confirmation and payment method verification data received from bKash, Nagad, Rocket, Upay, and partner banks when you initiate a deposit or withdrawal.
• Identity verification partners: Verification status and identity confirmation data received from third-party KYC and age-verification service providers used to comply with regulatory obligations.
• Game providers: Game session logs and outcome data received from game studio providers (Pragmatic Play, Evolution Gaming, Ezugi, NetEnt, Microgaming, Spribe) as part of the technical delivery of games on the Platform.
• Fraud detection systems: Device fingerprint and behavioural analytics data generated by fraud detection technology integrated into the Platform to identify prohibited conduct and protect player accounts.

5 Legal Basis for Processing

77bro processes your personal data on the following legal bases:

6 How We Use Your Personal Data

77bro uses the personal data we collect for the following purposes:

6.1 Account Operations

We use your identity, contact, and account data to create and maintain your 77bro player account, authenticate your login sessions, process your deposits and withdrawals in BDT via your chosen payment method (bKash, Nagad, Rocket, Upay, Visa, Mastercard, or bank transfer), and deliver the betting and casino gaming services you access through the Platform.

6.2 Verification and Compliance

We use your identity documents and personal details to verify that you meet the minimum age requirement of 21 years, confirm your identity as part of KYC procedures, comply with anti-money-laundering obligations, and verify the ownership and legitimacy of your payment methods. This processing is a legal requirement and cannot be opted out of — failure to provide the necessary information for verification will result in withdrawal restrictions and potential account suspension.

6.3 Responsible Gaming

We use your gaming activity data, responsible gaming tool settings, and, where applicable, special category data related to problem gambling self-disclosures to apply deposit limits, session time alerts, cooling-off periods, and self-exclusion orders on your account. This processing is carried out in fulfilment of our duty of care to players and our regulatory obligations.

6.4 Fraud Prevention and Platform Security

We use technical, behavioural, and account activity data to detect and prevent fraudulent activity, multi-accounting, bonus abuse, match-fixing-related betting patterns, money laundering, and unauthorised account access. Where prohibited conduct is detected, we may share relevant data with law enforcement authorities as required by law.

6.5 Customer Support

We use your contact and account data, together with communications records, to respond to your support enquiries, resolve disputes, and process complaints. Support communications are logged and retained as part of the dispute resolution record.

6.6 Platform Improvement and Analytics

We use aggregated and pseudonymised technical data, session data, and game activity data to analyse how players interact with the Platform, identify technical issues, improve the user experience, and develop new features and game offerings. This analytics processing does not involve individual player profiling for automated decision-making that has a material impact on you.

6.7 Marketing (Consent-Based Only)

Where you have explicitly opted in to receive marketing communications, we will use your contact details to send you promotional offers, bonus notifications, seasonal promotions (such as Eid, Pohela Boishakh, BPL season, and T20 World Cup promotions), and platform news. You may withdraw marketing consent at any time — see Section 12 for full details.

7 Sharing Your Personal Data

77bro does not sell, rent, or trade your personal data to third parties for their own commercial purposes. We share personal data only in the following circumstances and with the following categories of recipient:

7.1 Game Providers

To deliver casino and live dealer games on the Platform, we share necessary session and account reference data with game studio providers including Pragmatic Play, Evolution Gaming, Ezugi, NetEnt, Microgaming, and Spribe. These providers process data solely to deliver the game experience and maintain game session integrity records. They are bound by contractual data protection obligations with 77bro.

7.2 Payment Processors

To process your deposits and withdrawals in BDT, we share necessary transaction data with your chosen payment service provider (bKash, Nagad, Rocket, Upay, Dutch-Bangla Bank, BRAC Bank, City Bank, Islami Bank, Sonali Bank, Visa, or Mastercard). Payment processors act as independent data controllers in respect of data they collect directly from you and their own privacy policies apply to that processing.

7.3 Identity Verification Partners

To fulfil KYC and age verification obligations, we share identity document details with third-party verification service providers. These providers process your data under strict contractual confidentiality and data security obligations and may not use your data for any other purpose.

7.4 Fraud Detection and Security Partners

We share technical and behavioural data with fraud detection technology providers to protect the Platform and its players from prohibited conduct, unauthorised account access, and financial crime. These providers process data as our data processors under binding data processing agreements.

7.5 Law Enforcement and Regulatory Authorities

77bro may disclose personal data to law enforcement agencies, financial intelligence units, or other regulatory authorities where we are legally required to do so, where disclosure is necessary to prevent or detect crime, or where disclosure is required to protect the rights or safety of 77bro or third parties. Such disclosures may be made without prior notice to the affected account holder.

7.6 Corporate Transactions

In the event of a merger, acquisition, restructuring, or sale of all or part of 77bro's business, personal data held about players may be transferred to the acquiring entity as part of the transaction. Players will be notified of any such transfer and the privacy terms applicable to their data under the new entity in advance of any change taking effect.

8 Cookies and Tracking Technologies

77bro uses cookies and similar tracking technologies on the Platform to support essential site functionality, remember your session and account preferences, analyse Platform usage patterns, and detect fraudulent or unusual activity. The categories of cookies used are as follows:

You may manage browser-level cookie settings through your browser's privacy or settings menu. Note that disabling strictly necessary or security cookies will impair your ability to access the Platform and use account features. 77bro does not currently use third-party advertising or retargeting cookies.

9 Data Security

77bro implements a comprehensive set of technical and organisational security measures to protect your personal data against unauthorised access, accidental loss, destruction, or disclosure. These measures include:

• 256-bit SSL/TLS encryption on all data transmitted between your device and the 77bro Platform;
• Encryption at rest for sensitive personal data stored on 77bro servers, including identity document data and payment method details;
• Role-based access controls limiting internal access to personal data to authorised staff with a legitimate operational need;
• Two-factor authentication (2FA) available for all player accounts and mandated for all 77bro internal staff accessing systems that hold personal data;
• Regular security audits and penetration testing of the Platform and its supporting infrastructure;
• Incident response procedures covering detection, containment, assessment, and notification in the event of a data security incident.

In the event of a personal data breach that is likely to result in a high risk to the rights and freedoms of affected players, 77bro will notify affected account holders without undue delay, providing details of the nature of the breach, the data involved, likely consequences, and the steps we are taking to address the breach and mitigate its effects.

Players are responsible for maintaining the security of their own account credentials. 77bro will never ask you for your full password through any support channel. If you suspect that your account has been compromised, you must notify 77bro support immediately at support [@] 77bro.io.

10 Data Retention

77bro retains personal data for the periods set out below, after which data is securely deleted or irreversibly anonymised:

Where data is retained beyond the period of active account use solely to meet legal obligations, it is archived in a restricted-access environment and is not used for any active processing purpose. Upon expiry of the applicable retention period, data is scheduled for secure deletion in accordance with 77bro's data destruction procedures.

11 Your Data Subject Rights

As a 77bro player, you hold the following rights in respect of your personal data. To exercise any of these rights, please submit a request to support [@] 77bro.io with the subject line "Privacy Request — [Right Type]". We will respond within 30 calendar days of receiving your request. Requests may be subject to identity verification before they are processed.

11.1 Right of Access

You have the right to request confirmation of whether 77bro holds personal data about you and, if so, to receive a copy of that data together with information about the purposes for which it is processed, the categories of data held, the recipients with whom it has been shared, and the retention period applicable to it.

11.2 Right to Rectification

You have the right to request the correction of any personal data we hold about you that is inaccurate or incomplete. You may update certain account details (such as your contact email or phone number) directly through your 77bro account dashboard. For corrections to identity data, please contact support and submit supporting documentation.

11.3 Right to Erasure ("Right to Be Forgotten")

You may request that 77bro deletes your personal data. This right is not absolute — we may be required to retain certain data to fulfil legal obligations (such as AML record-keeping and KYC retention requirements). Where we are unable to fulfil an erasure request in full, we will explain the legal basis for retention and confirm which data has been deleted.

11.4 Right to Restriction of Processing

You may request that 77bro restricts the processing of your personal data in certain circumstances — for example, where you contest the accuracy of the data held, or where processing is unlawful but you do not wish the data to be erased. During a restriction period, your data will be stored but not actively processed beyond the restricted purpose.

11.5 Right to Data Portability

Where processing is based on your consent or on a contract between you and 77bro, and the processing is carried out by automated means, you have the right to receive a copy of your personal data in a structured, commonly used, machine-readable format. This right applies to data you have provided directly to 77bro (such as registration data and transaction history).

11.6 Right to Object

You have the right to object to 77bro processing your personal data on the basis of legitimate interests, including profiling for analytics purposes. You also have an absolute right to object to the processing of your data for direct marketing purposes, which 77bro will honour without restriction. See Section 12 for marketing opt-out options.

11.7 Rights Related to Automated Decision-Making

77bro may use automated systems to detect suspicious betting patterns, fraudulent activity, or multi-accounting. Where an automated decision has a material impact on your account (such as an account restriction or transaction block), you have the right to request human review of the decision. Please contact support at support [@] 77bro.io to request a manual review.

12 Marketing Communications

77bro will only send you marketing communications — including promotional offers, bonus notifications, seasonal promotions, and platform news — where you have given your explicit consent to receive such communications at the time of registration or subsequently via your account settings.

You may withdraw marketing consent at any time through any of the following methods:

• Clicking the "Unsubscribe" link in any marketing email sent by 77bro;
• Updating your communication preferences in your 77bro account dashboard under "Notification Settings";
• Contacting 77bro support at support [@] 77bro.io with the subject line "Marketing Opt-Out".

Withdrawal of marketing consent will not affect the lawfulness of any processing carried out prior to the withdrawal. Please note that withdrawal of marketing consent does not affect transactional and service communications — 77bro will continue to send you account-related notifications (such as deposit confirmations, withdrawal updates, KYC status alerts, and responsible gaming tool notifications) that are necessary for the operation of your account.

Marketing opt-out requests will be processed within 10 business days. During that period you may receive one or more further marketing communications that were already queued for delivery prior to your opt-out being applied.

13 Children's Privacy

The 77bro Platform is strictly intended for adults aged 21 years and above. 77bro does not knowingly collect personal data from individuals under the age of 21. All accounts are subject to age verification as part of the KYC process, and accounts where the account holder cannot verify that they meet the minimum age requirement will be suspended and any funds held will be dealt with in accordance with the 77bro Terms and Conditions.

If 77bro becomes aware that personal data has been collected from an individual who does not meet the minimum age requirement of 21 years, that data will be deleted promptly and the account will be permanently closed. If you have reason to believe that a minor has created a 77bro account, please notify us immediately at support [@] 77bro.io.

Parents and guardians are encouraged to make use of parental control software and internet filtering tools to prevent underage individuals from accessing online gambling platforms, including 77bro. A number of free and paid tools are available for this purpose.

14 Third-Party Links

The 77bro Platform may contain references to third-party services or brands — such as payment service providers (bKash, Nagad, Rocket, Upay) and game studio providers (Pragmatic Play, Evolution Gaming, NetEnt, Microgaming, Spribe, Ezugi) — in the course of describing the services available on the Platform. This Privacy Policy does not apply to any third-party websites, applications, or services that are operated independently of 77bro.

If you access a third-party service in connection with using 77bro — for example, by opening your bKash or Nagad application to complete a deposit transaction — the privacy practices of that third-party service are governed exclusively by that service's own privacy policy. 77bro accepts no responsibility or liability for the privacy practices of third-party services. We encourage you to review the privacy policy of any third-party service you use in connection with your 77bro account.

15 Changes to This Privacy Policy

77bro reserves the right to update or amend this Privacy Policy at any time to reflect changes in our data processing practices, changes in applicable law, or changes to the services offered on the Platform. The date of the most recent revision is displayed at the top of this document under "Last updated".

Where a change to this Privacy Policy materially affects how we use your personal data or reduces your rights as a data subject, we will provide prominent notice of the change via email to the address registered on your 77bro account and/or via an in-platform notification at the time of your next login. Your continued use of the Platform after the effective date of a revised Privacy Policy constitutes your acknowledgement of the revised terms.

We recommend that all 77bro players review this Privacy Policy periodically to remain informed of how we handle personal data. Prior versions of this Privacy Policy are available on request by contacting support [@] 77bro.io.

16 Contact Us

For any questions, concerns, or requests relating to this Privacy Policy or the handling of your personal data by 77bro, please contact our Data Protection team using the details below:

We aim to respond to all privacy-related enquiries within 30 calendar days of receipt. For complex requests or where identity verification is required before we can proceed, we will acknowledge your request within 5 business days and provide an expected timeline for resolution.

If you are not satisfied with our response to your privacy concern or data subject request, you have the right to escalate your complaint to the relevant data protection supervisory authority in your jurisdiction.